Franchise Delivery Rider - OctoberNow
Full Time
Karachi
Posted 1 year ago

Objective:

Riders are vital to the successful operations of the Grocery delivery business.

Key Performance Indicators: (KPI)

  • Customer Relationship.
  • Customer Satisfaction.
  • Service Attitude.
  • Error Free Transaction.

Key Skill & Abilities:

  • Strong in Communication.
  • Should have area knowledge.
  • Time management Skills.
  • Polite Behavior.
  • Excellent interpersonal Skills.
  • Strong work Ethics.
  • Positive Attitude, Enthusiastic & pleasant personality and cheerful Smile.

Job Description:

  • Focus on personal Hygiene.
  • Have excellent knowledge of Food and grocery items.
  • Get ready for hospitality through motor bike checks (Cleaning, Maintenance, Fuel, Tire, Helmet, Delivery Box etc.).
  • Rider should accept Order on time which is assign by Operation Manager.
  • During purchasing Rider should follow the Prices as per Application.
  • If Rider found any price changing, He oblige to inform Customer Delivery Manager for approval.
  • Once order purchase gets completed Rider ought to be confirm the order on App by pressing ORDER READY key.
  • Ensure safe drive while in transit to deliver order. Do not forget measures.
  • Ensure that order is complete and packed as per standards.
  • Confirm the delivery order is complete and accurate.
  • While reaching at customer door step park bike from door side and ring bell after verifying address (wait for customer arrival).
  • If customer is not reaching till 02 minutes’ interval then ring bells again.
  • If customer does not respond at any ring call him / her at mobile number.
  • Do greet customer and introduce yourself when customer reach at door with smiling face.
  • Repeat customer order while Delivering.
  • Wait for receivable amount is return. Check and confirm bill and received amount.
  • Say thanks to customer and wish for the Good Day.
  • Rider are obligated to do not ask for Tip from customer.
  • After delivering order directly return back to Outlet and clear Delivery Transaction.
  • Do keep record of all food and grocery Delivered.
  • In free time, Riders has to perform duty at assigned station (Smarty Franchise) and take part promotional activities.
  • Perform any other duty assigned by Smarty Franchise Operation Manager or Marchant Relationship Manager.
  • Rider are strict to used Smarty branded shopping bags while delivering.
  • Rider has to follow The Rider manual.

Job Features

Job Category

Franchise Rider

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