Objective:

Riders are vital to the successful operations of the Grocery delivery business.

Key Performance Indicators: (KPI)

• Customer Relationship.
• Customer Satisfaction.
• Service Attitude.
• Error Free Transaction.

Key Skill & Abilities:

• Strong in Communication.
• Should have area knowledge.
• Time management Skills.
• Polite Behavior.
• Excellent interpersonal Skills.
• Strong work Ethics.
• Positive Attitude, Enthusiastic & pleasant personality and cheerful Smile.

Job Description:

• Focus on personal Hygiene.
• Have excellent knowledge of Food and grocery items.
• Get ready for hospitality through motor bike checks (Cleaning, Maintenance, Fuel, Tire, Helmet, Delivery Box etc.).
• Rider should accept Order on time which is assign by Operation Manager.
• During purchasing Rider should follow the Prices as per Application.
• If Rider found any price changing, He oblige to inform Customer Delivery Manager for approval.
• Once order purchase gets completed Rider ought to be confirm the order on App by pressing ORDER READY key.
• Ensure safe drive while in transit to deliver order. Do not forget measures.
• Ensure that order is complete and packed as per standards.
• Confirm the delivery order is complete and accurate.
• While reaching at customer door step park bike from door side and ring bell after verifying address (wait for customer arrival).
• If customer is not reaching till 02 minutes’ interval then ring bells again.
• If customer does not respond at any ring call him / her at mobile number.
• Do greet customer and introduce yourself when customer reach at door with smiling face.
• Repeat customer order while Delivering.
• Wait for receivable amount is return. Check and confirm bill and received amount.
• Say thanks to customer and wish for the Good Day.
• Rider are obligated to do not ask for Tip from customer.
• After delivering order directly return back to Outlet and clear Delivery Transaction.
• Do keep record of all food and grocery Delivered.
• In free time, Riders has to perform duty at assigned station (Smarty Franchise) and take part promotional activities.
• Perform any other duty assigned by Smarty Franchise Operation Manager or Marchant Relationship Manager.
• Rider are strict to used Smarty branded shopping bags while delivering.
• Rider has to follow The Rider manual.