Return, Exchange and Cancellation Policy Refunds and cancellations are subject to certain conditions. The details are given below. Cancellation Before the order is in the confirmed status, the customer can go to the pending order and cancel the order without any additional fee by clicking the “Cancel Order” on the bottom right of the screen. […]
Refunds and cancellations are subject to certain conditions. The details are given below.
Before the order is in the confirmed status, the customer can go to the pending order and cancel the order without any additional fee by clicking the “Cancel Order” on the bottom right of the screen.
Once the order is confirmed, the order can be cancelled through the Chat or Contact us option within the app. Customer order can be cancelled until the rider has purchased the order from the merchant and the order status is “Assigned”.
Cancellation after the order has been purchased may be subject to a cancellation fee.
To request a refund for any reason, customer must make customer request within 24 hours of delivery. Please let us know if customer order has:
The customer shall provide a picture of the order as evidence to claim a refund via email to customercare@october-now.com or reach us through WhatsApp on:- +92-316-6551117.
We try and make the refunds as soon as possible. Customer refund will be added to customer wallet under the Cash Change tab on the App 24-48 hours after our team has assessed the refund request.
OctoberNow only entertains the exchange/return option if they are requested within 24 hours after the order has been delivered to the customer. Please note exceptions
Exchange or return is applicable in the following Scenarios: